Refund Policy

As each custom frame is made to order, we’re unable to offer refunds or exchanges for change of mind once the job has started. However, if there’s a problem with the quality or workmanship of your finished frame, please let us know within 7 days - we’ll do our best to resolve the issue fairly.

If you purchase a ready-made frame, mirror, or other retail item and change your mind:

• You may return the item within 14 days of purchase, in original condition and packaging, with proof of purchase.

• We offer exchange or store credit only for change-of-mind returns.

• Refunds will only be given for faulty items or where required by Australian Consumer Law.

If your item arrives damaged (in-store pickup or delivery), please notify us within 48 hours, and provide a photo if possible. We’ll assess the issue and offer a suitable solution - this may include repair, replacement, or refund in line with your rights under the Australian Consumer Law.

Please note: due to natural variation in materials (such as timber or moulding finishes), there may be slight differences in grain or colour from samples. We do our best to minimise discrepancies, but small variations are not considered faults.

If you need to cancel a custom order:

• Please contact us as soon as possible.

• If production has not yet started, we may be able to cancel and offer a full or partial refund.

• If materials have been ordered or work has started, a cancellation fee may apply to cover costs incurred.